Refund policy

If something is not right, email contact@angularcore.uk and our team will help with the next steps.

Changing your mind

For eligible online purchases, you can cancel from the time you place your order until 14 days after the day you receive your goods, without giving a reason. You must then send the items back within 14 days of notifying us. For an order delivered in separate parcels, the cancellation period normally starts after you receive the last item.

How to arrange a return

Email us with your order number and the items you wish to return. We will provide instructions and the correct UK return address. A clear cancellation notice sent within the applicable deadline is sufficient; your cancellation right does not depend on waiting for our approval.

Pack your items securely and keep proof of postage. Please do not send returns to our business address unless we have confirmed it for your parcel.

Looking after your items

You may try clothing on as you would in a shop. Please keep it clean and avoid wearing it outdoors, washing it or altering it before deciding whether to keep it. Include original tags and packaging where possible.

We may deduct for loss in value caused by handling beyond what is necessary to check the item.

Return postage and delivery charges

For change-of-mind returns, including a size or colour preference, you are responsible for return postage.

If you exercise your statutory right to cancel your entire order, we will refund the standard outbound delivery charge you paid. Any additional amount paid for an upgraded delivery service is not refundable under this cancellation right.

For faulty, damaged or incorrectly supplied items, contact us first so we can arrange or cover reasonable return postage and provide the appropriate remedy.

Refunds

For a valid cancellation, we will refund you without undue delay and no later than 14 days after receiving the goods back or evidence that you have sent them back, whichever is earlier.

Refunds are made to the original payment method. Your payment provider may take additional time to display the credit. We do not apply an automatic percentage-based restocking fee.

A different size or colour

We recommend returning the original item for a refund and placing a new order for your preferred size or colour. This avoids waiting for a direct exchange to be processed. New orders are subject to availability and the delivery charges applicable at checkout. Contact us first to arrange your return.

Faulty, damaged or incorrect items

Email your order details and a description of the issue. Photographs are helpful where available. We will help arrange the appropriate refund, repair or replacement in line with your statutory rights. These rights are separate from the change-of-mind return period and are not limited by this policy.

Orders already in processing

Please contact us as soon as possible, ideally within 30 minutes, if you wish to stop dispatch. Once processing has begun, we may be unable to intercept the order. This does not remove your statutory right to cancel. See our Delivery Information for address changes and delivery problems.

Optional cancellation form

You may email a clear cancellation request or use this optional form.

To: TWS GLOBAL UK LTD, trading as Angular Core
Initial Business Centre, Wilsons Park, Monsall Road, Manchester M40 8WN, United Kingdom
Email: contact@angularcore.uk

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

  • Goods:
  • Order number, if available:
  • Ordered on / received on:
  • Customer name:
  • Customer address:
  • Date:
  • Signature, only if submitted on paper: