Frequently Asked Questions
Where do you deliver?
We deliver to England, Scotland, Wales and Northern Ireland. We do not currently deliver to BFPO addresses or destinations outside these areas.
How much does delivery cost?
Standard delivery is £4.95 for orders under £25 and £2.95 for orders from £25 to £74.99. Orders of £75 or more qualify for free standard delivery.
When will my order arrive?
Delivery normally takes 3–8 working days after dispatch, in addition to order processing time. We will email you when your order is dispatched. See Delivery Information.
How do I track my order?
Every order includes a tracking number and link sent by email after dispatch. You can also sign in to your account to view delivery progress for linked orders. Visit Track Your Order.
Can I change or cancel my order?
Email contact@angularcore.uk immediately, ideally within 30 minutes. Once processing has begun, we may be unable to stop dispatch. Before a tracking number is issued, we will try to make requested changes, but system synchronisation delays mean changes are not guaranteed. Your statutory cancellation rights remain unaffected.
What if I entered the wrong address?
Contact us immediately with the correct details. If your parcel is already with the carrier, we may ask you to contact them to request a correction or redelivery. We will help you resolve the issue. Any proposed redelivery charge will be explained and agreed in advance.
Which size should I choose?
Use the size guide on the individual product page. Compare body or garment measurements as instructed. Our Size Guide explains how to measure.
How do I return an item?
Contact us first for instructions and the correct UK return address. For eligible online purchases, notify us of cancellation within 14 days after the day of delivery, then return the items within 14 days of notifying us. See Returns & Refunds for full details.
Can I exchange for another size or colour?
We recommend returning your item for a refund and placing a new order. This avoids the longer processing time involved in a direct exchange. Contact us first to arrange the return.
Who pays for return postage?
You pay postage for change-of-mind returns. For faulty, damaged or incorrectly supplied items, contact us so we can arrange or cover reasonable return postage.
What if an item is damaged or incorrect?
Email your order number and details of the problem, with photographs where possible. We will help arrange the appropriate resolution in line with your statutory rights.
How quickly will you reply?
Customer care is available Monday–Friday, 9am–4pm, UK local time, excluding bank holidays. We aim to reply within 24 hours on working days. Please allow extra time over weekends and bank holidays.